The course is designed to help experienced professionals who deal with customers and want to develop their communication skills and knowledge within the industry, where English language skills are essential for success. It is the best program to gain the language practice through a wide range of real-life work- related tasks.
The course contains integrated communication tasks and specific skills to build confidence and improve fluency through simulation activities. It also covers customer care techniques to help develop useful soft skills when dealing with clients.
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The course specializes on two major skills
- Language and communication skills
- Professional Skills
Core Benefits
- Onsite training and job simulations, and certification from SEIHA partner-companies after successful end of training
- Receive a performance feedback from the SEIHA partner- companies
- Immerse yourself in local culture and practice customer care
- Global Electronic Placement Test (Course Based Test)
- Preparation for an entry route into the customer care industry
- Provide counseling
Course Requirement/Summary
| Entry level |
B1 and above (You will be joining a class with people of similar language level as you) |
| Minimum Age |
18 years old and above |
| Course length |
Minimum of 2 weeks |
| Maximum class size |
8 |
| Lesson days |
Mondays- Sundays |
| Start dates |
Every Sunday |
Progress To
- Prepare for specialized courses like Business English
- Prepare for exam preparation courses like TOEIC and IELTS General Training
Course Content
- Intercultural Communication Skills and Practical Skills (Immersion of your chosen field such as welcoming guests, looking after guests and handling customer complaints)
- Test Preparation Program (TOEIC Reading &Listening )
- Integrated Macro Skills in Customer Care and Services
- Skills-training and Preparation (Rehearsals and Reporting, Giving Feedback/Evaluation & Advice and Role-playing)
- Major Customer Care Courses:
- HOSPITALITY (Front Desk Procedures, Guest Service Hospitality Training and Complaints Management )
- SALES ASSISTANCE (Product Knowledge, Customer Care and Complaints Management)
Course Description
Intensive Plan
| Class |
Class Size |
Description |
| Grammar Development |
1:1 |
Common grammatical structures in the customer service industry are enhanced to improve communication skills when dealing with customers/guests. |
| Vocabulary Building |
1:1 |
Useful expressions and a range of vocabulary provide opportunities for students to use them accurately in different contexts in service industry such as hotels and restaurants, travel, and retail. |
| Pronunciation Enhancement |
1:1 |
Focuses on speech articulation to help students speak clearly and confidently with customers such as word and sentence stress, intonation, and proper chunking. |
| Front Desk Procedures |
Group |
Introduces students to various simulation and role-play activities using useful words and expressions to communicate with hotel guests and clients.
Ex: Answering phone calls, dealing with customer complaints and more … |
| Guest Service Hospitality Training |
Group |
Customer-relation activities for entertaining/accommodating guests/customers allow students to practice previously acquired and learned skills to communicate confidently in English.
Ex: Looking after guests, giving direction and instructions, providing services and more |
| Complaints Management |
Group |
A wide-range of customer service exercises/drills such as expressions and conversations expose students to professionally manage customers` complaints through everyday customer -service situations or concerns. |
TOEIC Preparation
(Test of English for International Communication) |
1:1 |
General strategies in TOEIC test and exercises enable students to practice their exam skills through announcements, notices and job related topics to help them improve their English skills. |
| Business English Special |
1:1 |
Essential skills are taught to prepare students for their future jobs using activities involving negotiating with customers, making business presentations, chairing meetings using functional business vocabulary and expressions. |